Before purchase
The service, billing cycle, price, renewal terms, and any service-specific refund eligibility are shown before an order is accepted. Web hosting is the only service with published pricing at launch; other service pricing remains TBA.
Cancellation
You may request cancellation through the available account or support channel. Unless the order states otherwise, cancellation stops the next renewal and the service remains available through the paid term. Data should be exported before the effective cancellation date.
Refund eligibility
Any satisfaction period or refund right will be stated with the eligible hosting plan before purchase. Approved refunds return eligible service fees to the original payment method where practical. Account credits may be offered only with your agreement.
Normally non-refundable items
Completed labour, setup or migration work, consumed resources, domain registrations or renewals, licences, certificates, third-party charges, taxes already remitted, and services terminated for serious abuse are normally non-refundable unless law or the order terms require otherwise.
Service failure and mandatory rights
If XORVANIQ cannot provide an accepted service, the available remedy may include correction, credit, replacement, cancellation, or a refund for the affected portion. Nothing here limits a mandatory right or remedy under applicable consumer-protection law.
Requesting review
Contact billing@xorvaniq.ca with the account email, invoice number, affected service, and reason for the request. Do not send passwords or full payment-card numbers.