Availability and maintenance
Services may be interrupted by planned maintenance, urgent security work, supplier events, internet conditions, or circumstances beyond reasonable control. Any service-level commitment applies only when explicitly included in the order.
Support boundaries
Support covers the scope identified with the service. Third-party applications, customer code, devices, networks, and vendors may require separate investigation or paid work. Response targets are goals unless the order states a binding service level.
Backups and recovery
Included backups are a recovery aid, not a guarantee. Customers remain responsible for current independent copies and tested restoration procedures. Backup frequency, retention, exclusions, and restore availability can vary by plan.
Migrations
Migration help depends on source access, compatibility, size, timing, and third-party limits. A migration is complete only after agreed validation; customers should retain the previous environment until that validation is finished.
Domains, certificates, and email
Registrations, renewals, transfers, certificates, and mail delivery depend on accurate records and third-party registries or networks. Registration or delivery cannot be guaranteed. Customers are responsible for timely approval and renewal instructions.
Security and updates
XORVANIQ may apply platform security controls and urgent updates. Customers remain responsible for supported application versions, strong credentials, authorized users, and prompt remediation of vulnerable customer-managed software.
Service retirement and material changes
When practical, XORVANIQ will provide advance notice of a material service change or retirement and explain migration, export, credit, or cancellation options relevant to the affected service.