Terms of Service
Accounts, orders, provisioning, customer responsibilities, security, availability, suspension, liability and governing law.
Read Terms of Service →Translation notice. Automatic translations are provided for convenience. The English version is the controlling legal text. Ontario, Canada remains the stated governing-law and court/forum baseline, subject to mandatory non-waivable local rights.
XORVANIQ / Legal & Policies
Rules written for real services.
This hub collects the public policies that govern XORVANIQ accounts, privacy, network use, billing and accepted services.
Important. Public product pages may show services as Available, Testing, Private beta, Planned, Billing locked or Not orderable. A public page, roadmap item, NORA answer or sales inquiry is not itself a contract. An accepted order or written agreement identifies the service, approved price, taxes, resources and any service-specific commitments.
Privacy Policy
What personal information may be collected, why it is used, service providers, retention, safeguards, NORA and privacy choices.
Read Privacy Policy →Acceptable Use
Rules for lawful use, security testing, network abuse, messaging, intellectual property, game hosting and enforcement.
Read Acceptable Use Policy →Billing & Refunds
Cancellation before provisioning, non-recoverable infrastructure costs, renewals, service issues, mandatory legal rights and payment disputes.
Read Billing & Refunds →Business and policy scope
XORVANIQ Solutions is an Ontario, Canada-operated business providing and developing hosted infrastructure, cloud, VPN, communications, game-server, software and support services. The exact product scope and commercial status are defined by the current product page and any accepted order.
Prices are in Canadian dollars unless expressly stated otherwise, and applicable taxes are added as required.
How these documents work together
- An accepted order, written quote or signed service-specific agreement controls the specific commercial details for that service.
- The Terms of Service provide the general contractual rules.
- The Acceptable Use Policy governs conduct on the platform and network.
- The Privacy Policy describes XORVANIQ’s handling of personal information.
- The Billing & Refund Policy describes cancellation, provisioning and discretionary-refund rules.
If a mandatory law gives a customer a right that cannot be waived, that law prevails over a conflicting policy term.
Current public ordering status
Public self-service checkout is live for accepted products; gated and preview tiers remain unavailable until their own release gates pass. Approved published prices apply to currently sellable or sales-assisted tiers; gated and preview tiers keep pricing held or unapproved. Hosting inquiries may be sales-assisted and manually provisioned. Planned or private-beta services are not automatically available for purchase merely because they appear in the catalogue.
No public SLA, discount, refund promise, dedicated feature or future launch commitment exists unless it is expressly published as approved or included in an accepted order.
Copyright, trademarks and third-party marks
Unless otherwise identified, XORVANIQ website text, original graphics, interface design, documentation and branding are owned by XORVANIQ Solutions or used under licence. You may view and use public materials for their intended informational purpose, but may not falsely present XORVANIQ branding or materials as your own.
Third-party company names, game titles, software names, logos and trademarks remain the property of their respective owners. Reference to a third-party product does not imply endorsement, sponsorship or affiliation unless explicitly stated.
NORA / AI notice
NORA is an AI system operated by XORVANIQ for public assistance and support triage. NORA is not a human executive, lawyer, accountant or authorized contracting officer. A NORA response does not modify a contract, approve an order, grant a refund, waive a policy, create an SLA or provide professional legal advice.
Regional addendum — European Union
Regional status. European Union is a PILOT / CANADA REGION. XORVANIQ does not claim a local office, local legal entity, or dedicated infrastructure in this region unless a later published status page expressly says otherwise.
Currency. Regional pages may show EUR pilot estimates converted from the CAD catalogue. Until fixed regional prices or local-currency checkout are expressly enabled, the accepted order or checkout confirmation controls the final currency and amount.
Tax. EU VAT handling is being configured before B2C regional checkout, including the Non-Union OSS or another valid registration route where applicable. XORVANIQ will not describe a tax as collected or registered until the required registration/configuration is actually active.
Privacy. EU GDPR applies when XORVANIQ offers services to people in the EU. An EU representative and required GDPR disclosures remain release gates unless a lawful Article 27 exception applies.
Governing law and forum. The contracting entity remains XORVANIQ Solutions in Ontario, Canada. The agreement is governed by Ontario law and applicable federal law of Canada. Subject to any mandatory non-waivable right to another forum, disputes must be brought in the courts having jurisdiction in Ontario, Canada.
Mandatory rights. Nothing in this regional addendum removes consumer, privacy, tax, payment or other statutory rights that applicable law says cannot be waived.
This page is the regional legal hub and should be read with the regional Terms, Privacy, Acceptable Use, and Billing & Refund pages.