Knowledge base
Quick answers without a support maze.
Where do I manage my service?
Open Customer Access and choose the panel for Hosting, Email, Cloud, VPN or Game Hosting.
Does XORVANIQ provide remote IT support?
No. Support covers the XORVANIQ service, account, billing and platform—not remote administration of customer computers or systems.
Can VPN customers use multi-hop?
Multi-Hop, Dynamic and Extreme tiers are designed for two or more VPN nodes, subject to route availability.
Can I get a dedicated VPN IP?
Dedicated public IPv4 addresses and port forwarding are optional paid features on eligible VPN plans.
Are orders refundable?
Because infrastructure can be provisioned specifically for an order, discretionary refunds generally end once provisioning begins. Rights required by applicable law still apply.