Information Collected

XORVANIQ may collect information customers provide directly and information generated through service operation.

• Name, email address, contact details, and service requests.
• Billing, order, invoice, and payment status records.
• Support messages, contact form submissions, screenshots, and troubleshooting details.
• Technical logs such as IP addresses, timestamps, access records, mail logs, and service events.

How Information Is Used

Information may be used to provide services, process requests, manage billing, troubleshoot issues, prevent abuse, and maintain security.

• Provision hosting and game server services.
• Respond to setup, billing, DNS, support, or abuse requests.
• Verify account ownership and investigate security events.
• Improve reliability and customer workflows.

Limited Sharing

Information may be shared where needed to provide services, comply with legal obligations, process payments, use upstream providers, or investigate abuse.

• Payment processors may handle payment-related information.
• Upstream providers may receive technical information needed for service operation.
• Legal or abuse requests may require disclosure where appropriate or required.

Retention

Records may be kept as long as needed for operations, billing, support history, fraud prevention, abuse handling, compliance, or dispute review.

• Some records may remain in logs or backups for a limited period.
• Deleted accounts may still have billing or abuse records retained where necessary.
• Customers can contact XORVANIQ with privacy-related requests.

Contact Form Geo/IP Notice

The contact form may include technical metadata to reduce spam and help troubleshoot service requests.

• Possible metadata includes IP address, approximate Geo/IP location, browser user agent, page URL, submission time, and server-side IP details.
• This information helps verify requests, investigate abuse, and understand support issues.