1. Agreement and scope
These Terms of Service (the “Terms”) are between the person or organization receiving an accepted XORVANIQ service (“you”) and XORVANIQ Solutions (“XORVANIQ,” “we,” “us”). They apply to hosting, cloud, VPN, game-server, communications, software, support and related services that we expressly accept or provision.
Service pages may describe products as Available, Testing, Private beta, Planned, Invite only, Not orderable, Billing locked or similar. Those labels describe current service status and are not guarantees of future availability. If a signed agreement, written quote or order confirmation conflicts with these general Terms, the more specific written term controls for that service.
2. Eligibility and account authority
- You must provide accurate account, contact and billing information and keep it reasonably current.
- If you act for a company, organization or another person, you represent that you have authority to bind that customer.
- You are responsible for activity performed through credentials, API keys, service accounts, devices and endpoints assigned to you, except to the extent caused by XORVANIQ.
- You must use account-recovery and identity-verification processes honestly and may not impersonate another customer or bypass access controls.
3. Orders, prices, taxes and payment
An inquiry is not an order. An order exists only after XORVANIQ accepts it through the applicable written or electronic process. Prices are stated in Canadian dollars unless expressly stated otherwise. Approved published prices apply to currently sellable or sales-assisted tiers; gated and preview tiers remain held until approved. Accepted orders state the price that applies.
13% HST applies where required for Ontario taxable supplies, and other taxes may apply based on applicable law and the customer’s location. You authorize charges described in an accepted order, including recurring charges if recurring billing is expressly enabled. Failed or reversed payments may result in a service hold after reasonable notice where practicable.
4. Provisioning and service resources
Provisioning may be manual or automated depending on the product. Resource limits, IP addresses, storage, bandwidth, CPU/RAM profiles, licences, regions, supported software and backup features are only those confirmed for the accepted service. Screenshots, roadmap material, estimates and planned tiers are not commitments.
Third-party software, game publishers, carriers, registries, certificate authorities, control panels and upstream providers may impose their own terms, licence requirements, technical limits or availability restrictions. You are responsible for licences and permissions that the order says are customer-supplied.
5. Credentials, security and customer systems
You must use reasonable security measures for your account and systems, including unique credentials, supported authentication methods, timely updates and restricted administrative access. Do not send passwords, recovery codes, payment card data, government identification or other sensitive secrets through public NORA or general support channels unless a specifically approved workflow requires them.
XORVANIQ may take proportionate protective action when we reasonably believe an account or service is compromised, attacking others, exposing credentials, or creating an immediate risk to customers or infrastructure.
6. Customer content, applications and backups
You retain ownership of content you lawfully place on your service. You grant XORVANIQ the limited permission necessary to host, transmit, copy, back up, troubleshoot and otherwise process that content to provide and protect the service.
You are responsible for your applications, configurations, data, permissions and independent recovery strategy. Unless an accepted order expressly includes a backup or restoration commitment, synchronization, snapshots, redundant storage and provider backups are not substitutes for an independent backup you control.
7. Acceptable use
You must comply with the Acceptable Use Policy. You may not use services for unlawful activity, unauthorized access, malware, phishing, credential theft, unsolicited bulk messaging, denial-of-service activity, infringement, exploitation, harassment, or other activity that materially harms people, networks, providers or the platform.
Security testing is permitted only against systems you own or have explicit authority to test, and must not create material risk to shared infrastructure.
8. Support, documentation and NORA
Support covers the scope stated for the applicable service. Documentation and NORA may provide product information, setup guidance and triage, but public AI responses are informational and may be incomplete. NORA cannot approve an order, change these Terms, promise a refund, waive a policy, create an SLA, or make a binding legal or security representation unless an authorized human representative confirms it in writing.
9. Availability, maintenance and changes
We aim to operate services reliably but do not promise uninterrupted or error-free operation unless an accepted service-specific SLA expressly says otherwise. Maintenance, security response, upstream failures, internet conditions, customer configuration, third-party platforms and events outside reasonable control may affect availability.
We may make reasonable technical changes needed to maintain security, compatibility, capacity or legal compliance. If a material change substantially reduces a paid service, we will use reasonable efforts to provide notice and an appropriate remedy where required by the accepted order or applicable law.
10. Suspension and termination
We may restrict, suspend or terminate service for material non-payment, serious or repeated policy violations, credible security risk, unlawful use, legal requirements, or urgent protection of users or infrastructure. Where the risk is not urgent, we will generally try to provide notice and an opportunity to correct the issue.
You may cancel according to the accepted order and the Billing, Cancellation & Refund Policy. On termination, access may end and data may be deleted after applicable retention or migration periods. Export important data before cancellation whenever practical.
11. Cancellations, refunds and credits
Infrastructure may reserve hardware capacity, storage, IP addresses, licences, carrier resources or other non-recoverable costs at provisioning. For that reason, discretionary refunds are generally unavailable once provisioning begins. Before provisioning, cancellation may be available where practical. Mandatory rights and remedies under applicable law are not excluded or limited by these Terms.
Service credits apply only where a written SLA or accepted order specifically provides them.
12. Privacy and data handling
Our handling of personal information is described in the Privacy Policy. You are responsible for ensuring that your use of the service and any personal information you upload complies with applicable privacy, confidentiality and data-protection obligations.
13. Intellectual property and third-party rights
XORVANIQ’s site design, branding, documentation and software remain owned by XORVANIQ or their respective licensors except where an open-source or third-party licence says otherwise. These Terms do not transfer ownership of XORVANIQ intellectual property to you.
You must not use a service to infringe copyright, trademark, privacy, publicity or other rights. Third-party names, game titles, logos and product marks remain the property of their respective owners; their appearance does not imply endorsement or affiliation.
14. Warranties and liability
To the maximum extent permitted by applicable law, services are provided according to the accepted service description and otherwise on an “as available” basis. We do not guarantee that every application, device, game, route, third-party platform or configuration will be compatible.
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, including lost profits or lost business opportunity, arising from the service. Any exclusion or limitation in these Terms does not apply where the law prohibits it, including non-waivable consumer rights or liability that cannot lawfully be excluded.
15. Responsibility for third-party claims
You are responsible for claims, costs or losses caused by your unlawful content, infringement, misuse of the service, or material breach of these Terms, except to the extent the claim was caused by XORVANIQ. Nothing in this section requires a consumer to waive protections that applicable law does not allow to be waived.
16. Changes to these Terms
We may update these Terms to reflect service, legal, security or operational changes. The current version and effective date will be published here. Material changes affecting an existing paid service will be communicated through a reasonable account or contact channel before they take effect where required by law or the applicable order.
17. Governing law and disputes
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without limiting any mandatory consumer protections that apply based on the customer or transaction. Before starting formal proceedings, the parties should try in good faith to resolve a dispute through the published support or billing route. Unless mandatory law requires another forum, disputes may be brought before the courts having jurisdiction in Ontario.
18. Contact and notices
XORVANIQ Solutions operates from Ontario, Canada. GST/HST program account RT0001 is shown in the site footer.