Get things working again.
Request troubleshooting, setup, migration or equipment-replacement help. We will confirm whether the job is suitable for remote support or needs a visit.
Discuss a service callENQUIRIES OPEN · QUOTE REQUIREDOn-Site IT Support
XORVANIQ IT SERVICES
On-Site IT Support
& Managed IT Services.
Computers that will not cooperate. Wi-Fi that keeps dropping. A new office that needs to get connected. Tell us what is getting in the way, and we will work through the next step with you.
On-site appointments and ongoing support are scoped individually. Location, technician availability, travel and pricing are confirmed before booking.
THE HELP YOU NEED
One problem to fix. Or a team to look after your IT.
Plan for the next issue, too.
Discuss ongoing maintenance, monitoring, backup checks and technical support built around your devices, business and agreed coverage.
Discuss an ongoing planPRACTICAL TECHNICAL HELP
What we can help you plan.
Computers & troubleshooting
PC diagnostics, performance problems, operating-system issues, software setup and hardware-replacement planning.
Wi-Fi & networking
Connection troubleshooting, router and Wi-Fi setup, office networking and equipment configuration.
Servers & NAS
Server or network-storage installation, shared folders, permissions, migrations and infrastructure setup.
Security hardening
Review updates, device protection, account security and safer configurations within an agreed scope.
Backup & recovery
Backup setup, recovery planning and agreed restore checks. Recovery outcomes depend on the equipment and available backups.
VoIP & equipment setup
Help with compatible phone equipment, network connections and configuration. Carrier service and emergency-calling acceptance are separate.
ONGOING SUPPORT, DEFINED UP FRONT
Managed IT without the guesswork.
Start with a review of the systems you use and the help you need. An ongoing plan can be scoped around the following work; nothing is included automatically.
Maintenance & monitoring
Agreed device checks, update coordination, security configuration reviews and monitoring of supported systems.
Backups & continuity
Define backup responsibilities, retention needs, restore checks and what to do when a system fails.
User & business support
Scoped help with devices, networks, accounts, supported applications and changes to your environment.
Clear coverage & reporting
Agree on supported equipment, service windows, response expectations, exclusions, escalation and price before the plan starts.
FROM FIRST MESSAGE TO HANDOVER
You stay in control of the work.
Tell us what is happening.
Share your location, affected equipment, a short description and your preferred contact or appointment window. Keep credentials and private access details out of your message.
Agree before we begin.
We confirm suitability, availability, scope, access permissions and the quote. Parts, software licences, travel and any ongoing fees are identified separately where needed.
Keep a record of the result.
Ticketed findings and work notes make the handover clear. Supported Windows health checks can include a PDF service report with findings and next steps.
BEFORE YOU BOOK
Good questions. Clear answers.
Where are on-site visits available?
Tell us your city or service location when you enquire. We confirm coverage, travel and technician availability before accepting an appointment; this page does not promise a fixed service radius.
How much does IT support cost?
Pricing is by confirmed quote. There is no published hourly rate, call-out fee or monthly managed-service rate yet. Your quote identifies the work, any travel or parts, recurring fees where relevant and applicable tax. Website pricing is in CAD with 13% HST where applicable.
Is emergency or same-day service guaranteed?
No. You can explain an urgent technical issue when you contact us, but emergency dispatch, same-day visits and 24/7 response are not promised. Service windows and response commitments must be confirmed in writing.
Can I book or pay automatically here?
No. This is a quote and enquiry route. An enquiry does not create a booking, subscription or service entitlement. Public self-service checkout remains closed.
How is access to my systems handled?
Keep passwords, recovery codes, private keys and sensitive records out of ordinary email or contact enquiries. Any access needed for the work must be agreed through an appropriate authorized support process.
LET'S SORT OUT THE NEXT STEP
Tell us what needs attention.
One-off help or ongoing support starts with the same thing: a clear conversation about your needs.