Session controls vary by product. Unified device and session views remain in private validation.
Before you start
Use the access and features actually assigned to your account. Keep a rollback or recovery route before changing existing service settings.
Steps
- Open the security or sessions view in the product you actually use.
- Review available device names, last activity and sign-in history. A location estimate alone is not proof of who signed in.
- End an unfamiliar or lost-device session using the offered control. Keep a known recovery route available.
- If no session controls exist, request account support and describe the time and affected product.
Verify the result
The ended session requires a new sign-in. A device disappearing from a list is not sufficient evidence if it can still access the service.
Help and related information
Contact support, service status, and Customer Access. Never send passwords or recovery codes.