Separate registration, incoming routing and audio when recording a calling fault.
Before you start
Use the access and features actually assigned to your account. Keep a rollback or recovery route before changing existing service settings.
Steps
- Record the time, endpoint and failed step without publishing telephone numbers or recordings.
- Check ordinary connectivity and the required secure registration state.
- Use a consented test to identify ringing, answer, audio, DTMF or hangup failure.
- Keep the known working route available and report the failing boundary to support.
Verify the result
The original call path passes on the actual device, including screen-off behavior when required.
Help and related information
Contact support, service status, and Customer Access. Never send passwords or recovery codes.