Reboot controls are available only for an assigned instance and authorized account.
Before you start
Use the access and features actually assigned to your account. Keep a rollback or recovery route before changing existing service settings.
Steps
- Check running jobs, connected users and the service impact.
- Confirm a recent recoverable backup and note the current instance state.
- Use the normal operating-system reboot or the supported portal action. Avoid forced stop while writes are active.
- Wait for the guest and application to recover, then verify key services.
Verify the result
The guest boots, the expected services run and the application works after reconnecting.
Help and related information
Contact support, service status, and Customer Access. Never send passwords or recovery codes.