1. Current ordering status
Public self-service checkout is live for accepted products; gated and preview tiers remain unavailable until approved. Approved published prices apply to currently sellable or sales-assisted tiers; gated and preview tiers keep pricing held or unapproved. Hosting inquiries may be handled through Sales and manually provisioned. This policy applies when XORVANIQ accepts a paid order or renewal, including manually accepted orders and existing customer arrangements.
2. Cancellation before provisioning
If you ask to cancel an accepted order before XORVANIQ has begun provisioning or committed non-recoverable resources, we may cancel the order and return amounts paid, less any non-refundable third-party fee that was already incurred and clearly disclosed where applicable.
A request is not effective until received through the published billing or support channel. Time-sensitive cancellations should include the customer name, service, order or invoice reference and a contact address for verification.
3. After provisioning begins
Once provisioning begins, discretionary refunds are generally unavailable. Provisioning includes allocating or configuring server capacity, storage, IP addresses, licences, domains, carrier resources, dedicated ports, dedicated hardware or other customer-specific resources.
If a service has not yet been activated but a non-recoverable third-party or hardware cost has already been committed, any discretionary refund may be reduced by that cost where permitted by law and the accepted order.
4. Renewals and cancellation timing
If an accepted service renews automatically, the renewal terms and billing interval will be identified in the order or account. You are responsible for requesting cancellation before the next renewal date unless the applicable order provides a different cancellation window.
Cancellation stops future renewals when processed; it does not automatically create a pro-rated refund for the current billing period unless the accepted order, a written SLA, or applicable law requires one.
5. Service issues, outages and credits
A service problem does not automatically entitle the customer to a refund. Contact Support promptly so the issue can be investigated. If an accepted service includes a written SLA or service-credit commitment, the credit process in that document applies.
Where XORVANIQ materially fails to provide the accepted service and cannot reasonably correct the issue, we may provide a credit, replacement, partial refund or other remedy as appropriate to the circumstances and applicable law.
6. Mandatory legal rights
Nothing in this policy removes or limits rights, cancellation periods, refunds, charge reversals or other remedies that applicable consumer law says cannot be waived. If a statutory right applies, it prevails over a conflicting discretionary-refund rule in this policy.
For Ontario consumer transactions, internet or remote-agreement rules may require specific pre-contract disclosure, an opportunity to correct errors, delivery of a copy of the agreement, and statutory cancellation rights in defined circumstances.
7. Domains, licences, IPs and third-party costs
Registration fees, licence fees, carrier charges, dedicated IP allocations, certificate charges, paid add-ons, custom hardware and similar third-party costs may be non-refundable once committed or issued. Where a third party provides its own refund or transfer process, that process may control the recoverable amount.
8. Refund method and processing
Approved refunds are normally returned to the original payment method when practical. We may require reasonable identity or account verification before issuing a refund. Bank, card-network, processor and financial-institution timelines are outside XORVANIQ’s control after a refund is submitted.
Taxes are refunded or adjusted where required by applicable tax rules and the underlying transaction.
9. Payment disputes and chargebacks
If you believe a charge is wrong, contact billing@xorvaniq.ca promptly with the invoice or transaction reference. Filing a chargeback for a valid, delivered charge without first attempting to resolve the issue may result in service suspension while the payment dispute is investigated.
Nothing in this section prevents a customer from using lawful card-network or consumer remedies.
10. Policy violations and termination
Suspension or termination for serious abuse, unlawful activity, fraud, security threats or material breach does not automatically create a refund. Any mandatory legal rights remain unaffected.
11. Changes to this policy
We may update this policy as services, billing systems and legal requirements change. The current version and effective date are published here. The refund rules that formed part of an accepted order will not be retroactively replaced to remove a mandatory or expressly promised customer right.
Regional addendum — United States
Regional status. United States is a PILOT / CANADA REGION. XORVANIQ does not claim a local office, local legal entity, or dedicated infrastructure in this region unless a later published status page expressly says otherwise.
Currency. Regional pages may show USD pilot estimates converted from the CAD catalogue. Until fixed regional prices or local-currency checkout are expressly enabled, the accepted order or checkout confirmation controls the final currency and amount.
Tax. U.S. sales-tax handling is being configured state by state. Paid regional checkout stays gated until applicable nexus, taxability and registration rules are accepted. XORVANIQ will not describe a tax as collected or registered until the required registration/configuration is actually active.
Privacy. State privacy rights may apply depending on the customer state, processing activity and statutory thresholds. XORVANIQ will honour applicable non-waivable rights and publishes privacy@xorvaniq.ca for requests.
Governing law and forum. The contracting entity remains XORVANIQ Solutions in Ontario, Canada. The agreement is governed by Ontario law and applicable federal law of Canada. Subject to any mandatory non-waivable right to another forum, disputes must be brought in the courts having jurisdiction in Ontario, Canada.
Mandatory rights. Nothing in this regional addendum removes consumer, privacy, tax, payment or other statutory rights that applicable law says cannot be waived.
Regional cancellation, cooling-off, refund, chargeback or consumer-guarantee rights that are mandatory under applicable law override any conflicting discretionary-refund provision.