Policy Overview
This hub explains the policy areas customers should review before ordering, using, or requesting support for XORVANIQ services.
- Terms cover service use, accounts, billing, limits, suspension, and termination.
- Privacy covers contact, billing, support, technical, and operational records.
- Acceptable Use covers prohibited activity, abuse, resource misuse, and enforcement.
- Refunds and SLA pages explain expectations, review factors, and exclusions.
Services Covered
These policies apply to XORVANIQ web hosting, game server hosting, customer access tools, webmail, service status, billing/support areas, and related setup requests.
- Some services may require manual review before activation.
- Game servers may require ports, customer-owned files, tokens, licenses, or extra resources.
- Website migrations and DNS changes may require details from the customer.
Customer Responsibilities
Customers are responsible for accurate account details, lawful service use, secure passwords, and staying within plan limits.
- Keep login details private and use strong passwords.
- Maintain independent copies of important data unless a written backup service is included.
- Provide accurate contact, billing, domain, and service details.
- Use services in a way that does not harm other customers or network reputation.
Policy Updates
Policies may be updated as services, providers, security needs, billing systems, or legal requirements change.
- Customers should review policies periodically.
- Continued use may mean acceptance of updated terms.
- Major updates may be reflected on the website or customer access area.