Policy Overview

This hub explains the policy areas customers should review before ordering, using, or requesting support for XORVANIQ services.

• Terms cover service use, accounts, billing, limits, suspension, and termination.
• Privacy covers contact, billing, support, technical, and operational records.
• Acceptable Use covers prohibited activity, abuse, resource misuse, and enforcement.
• Refunds and SLA pages explain expectations, review factors, and exclusions.

Services Covered

These policies apply to XORVANIQ web hosting, game server hosting, customer access tools, webmail, service status, billing/support areas, and related setup requests.

• Some services may require manual review before activation.
• Game servers may require ports, customer-owned files, tokens, licenses, or extra resources.
• Website migrations and DNS changes may require details from the customer.

Customer Responsibilities

Customers are responsible for accurate account details, lawful service use, secure passwords, and staying within plan limits.

• Keep login details private and use strong passwords.
• Maintain independent copies of important data unless a written backup service is included.
• Provide accurate contact, billing, domain, and service details.
• Use services in a way that does not harm other customers or network reputation.

Policy Updates

Policies may be updated as services, providers, security needs, billing systems, or legal requirements change.

• Customers should review policies periodically.
• Continued use may mean acceptance of updated terms.
• Major updates may be reflected on the website or customer access area.