Refund Review

Refunds are reviewed based on service type, setup work completed, usage, payment status, third-party costs, and timing of the request.

• Refund eligibility is not automatic.
• Setup work and custom configuration may affect eligibility.
• Abuse, policy violations, or chargeback activity may void refund eligibility.

Non-Refundable Items

Some charges may be non-refundable because they involve completed work, third-party costs, or custom provisioning.

• Completed setup or migration work.
• Special game server configuration or troubleshooting.
• Third-party licenses, tokens, domain-related costs, or provider fees.
• Services suspended or terminated for abuse or serious policy violations.

Cancellation

Customers should request cancellation before renewal where possible. Access may end at the end of the paid period or when cancellation is processed.

• Download important data before cancellation.
• Backups after cancellation are not guaranteed.
• Recurring services may continue until cancelled.

Credits

Where appropriate, XORVANIQ may offer account credit instead of a payment refund.

• Credits may apply to future services.
• Credits may not be transferable.
• Credit decisions depend on the circumstances of the request.